Inspire HR can't sync with my phone

[Oglandia]

My Fitbit has stopped syncing.  I have tried pairing many times, the blue line that crosses the screen as it syncs takes 5 minutes to get half way and then freezes.  I then get a message that the HR can't sync, but the help button just takes me to a manual that doesn't tell me how to solve the problem!  Anyone help please?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Oglandia, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[manaruli]

Hi!

I have the same problem. I have checked phone requirements (Huawei P20 Lite), uninstallied and re-installed the app, reset the actual device several times and still no success.

The firmware version is 34.20001.88.11

This is extremely frustrating.

[manaruli]

Also, I have Inspire HR