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Inspire HR celebrating steps target reached, but later shows lesser number of steps

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My Fitbit flashes and vibrates to celebrate steps target achieved but on checking my steps a couple of hours later shows a lesser number of steps. Has happened twice in the past week.

 

 

Moderator Edit: Clarified subject

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@Tas99 Thanks for stopping by! 

 

Let me help you with your Inspire HR losing steps. This is odd. Do you have any third party app linked to your account? Or have you manually logged activities on your account? These scenarios may overwrite the data recorded by your tracker. Also could you share a screenshot of what you are seeing on your account and on the activities area? Still I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

I look forward to your reply.

Alvaro | Community Moderator

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