Inspire HR charger is struggling to charge my device

[Tjiddon]

Wire to charge doesn't stay in correct position to charge and always takes me jiggling it about for it to charge? the dots on the bottom of the watch are now blackish is that normal?

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @Tjiddon, it's great to see you in our Fitbit Community. I'm sorry to hear about the charging issues that your Inspire HR and charger has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting tips that are listed in this help article. These tips have been helpful for this type of issues. After this, try charging your Fitbit device and see if the charger doesn't experience the same issue after cleaning the contacts.

Keep me posted on the outcome.

[Tjiddon]

I have tried cleaning the connection dots and they are not removing any black so therefore I am still having to adjust my watch when charging as it will only stay charging in a couple of positions

[JuanJoFitbit]

Hi @Tjiddon, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.