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Inspire HR charging contacts issue

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‎02-07-2021 15:34 - last edited on ‎02-08-2021 03:04 by Fitbit Moderator

‎02-07-2021 15:34 - last edited on ‎02-08-2021 03:04 by Fitbit Moderator

My inspire HR is around 14months old and now it won’t charge. Have tried cleaning the contact points and realized one of the contact points might be “missing”. What can I do?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎02-08-2021 03:04

‎02-08-2021 03:04

Hi @Roshon, it's great to see you in our Fitbit Community. Regarding the charging issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and will contact you via email in order to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-08-2021 23:09

In response to JuanJoFitbit

‎02-08-2021 23:09

Thank you! Hopefully there will be some recourse for this. And also do hope they will get back to me soon!

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‎02-10-2021 08:01

In response to Roshon

‎02-10-2021 08:01

@Roshon, you are very welcome. We appreciate your patience and time. Please keep an eye on your email account.

 

Don't hesitate to get back if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-11-2021 17:59

In response to JuanJoFitbit

‎02-11-2021 17:59

Would it be possible to get a rough indication on when Fitbit support will get in touch with me?
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