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Inspire HR clasp fell off

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‎06-04-2019 03:43

‎06-04-2019 03:43

Not only did the clasp fall off but so did the pin that holds the claps on and the little rubber band that allows you to adjust the fit. Only had my Fitbit a few months. 😞

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‎06-05-2019 07:40

‎06-05-2019 07:40

Hi @Gunnismn welcome to the Fitbit Community.

 

Thanks for report the issues with your clasp and pin, I noticed that our team already has the case under their wings and they will be checking with you shortly. Let me know if you have questions. 

 

Let me know if you need anything else.

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‎06-05-2019 07:41 - last edited on ‎07-26-2023 09:44 by Fitbit Moderator

‎06-05-2019 07:41 - last edited on ‎07-26-2023 09:44 by Fitbit Moderator

@Gunnismn Welcome! It's nice to have you on board!

Let me help you with your damaged band. For this issue please let our support team know so they can assist you. I noticed that you already have a ticket with them so please keep working with them to find a solution.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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