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Inspire HR continuously turning off

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‎03-22-2021 12:01 - last edited on ‎03-24-2021 13:33 by

‎03-22-2021 12:01 - last edited on ‎03-24-2021 13:33 by

I have had my Fitbit Inspire HR since August 2020, it is not that old!! Just recently the battery seems to be dying faster, and my Fitbit will randomly just shut down (no, it will not be dead yet when it does). I have charged it fully several times, I have shut it off manually and did a reboot several times but it will not work! My Fitbit is my alarm, but it is no longer reliable as it will just turn off while I am asleep and will not wake me up! I really need this fixed ASAP. 

 

Please help, thank you.

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎03-22-2021 12:33

‎03-22-2021 12:33

I just charged it 100% again and now it is not even responding to my touch on the screen! I did not damage it, I did nothing new with it, I do not understand this.

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‎03-24-2021 13:32

In response to EmersonAnne

‎03-24-2021 13:32

Welcome to the Fitbit Community, @EmersonAnne.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-25-2021 01:07

In response to LiliyaFitbit

‎03-25-2021 01:07

This is happening to me too!

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‎03-25-2021 16:56 - edited ‎03-25-2021 16:57

In response to jconnorcts1

‎03-25-2021 16:56 - edited ‎03-25-2021 16:57

Welcome to the Fitbit Community, @jconnorcts1.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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