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Inspire HR counted 20,000 steps in 15 minutes

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‎05-03-2021 18:04 - last edited on ‎05-04-2021 04:10 by Fitbit Moderator

‎05-03-2021 18:04 - last edited on ‎05-04-2021 04:10 by Fitbit Moderator

Hi, 

While sitting on my couch just now, fitbit  gave me a badge for getting 25,000 steps in a day. Perplexed, I checked both my Inspire and the app and between 8:00 pm and 8:15 pm it thinks I walked 20,229 steps. I have reset my device according to the instructions here and it still reads the inflated step number.

 

I have noticed for the past few weeks, in the app only, a crazy high step count. However, this is usually resolved when the app and my Inspire sync up and it goes with the correct number from the Inspire. 

 

 

Moderator Edit: Clarified subject

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‎05-04-2021 04:40 - last edited on ‎07-25-2023 11:55 by Fitbit Moderator

‎05-04-2021 04:40 - last edited on ‎07-25-2023 11:55 by Fitbit Moderator

@CWatson87 Thanks for stopping by!

Sorry to hear about this and thank you for troubleshooting this issue. Do you have any third party app linked to your account? Or have you tried logging any activity? This could explain why the steps showed on your account. Still I suggest you troubleshoot the app by logging out, restart your phone and log back in. If you see this again then try uninstalling and reinstalling the app. You could try negating the steps by logging a driving activity.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-04-2021 04:40 - last edited on ‎07-25-2023 11:55 by Fitbit Moderator

‎05-04-2021 04:40 - last edited on ‎07-25-2023 11:55 by Fitbit Moderator

@CWatson87 Thanks for stopping by!

Sorry to hear about this and thank you for troubleshooting this issue. Do you have any third party app linked to your account? Or have you tried logging any activity? This could explain why the steps showed on your account. Still I suggest you troubleshoot the app by logging out, restart your phone and log back in. If you see this again then try uninstalling and reinstalling the app. You could try negating the steps by logging a driving activity.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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