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Inspire HR counting too many steps

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‎08-26-2019 05:19

‎08-26-2019 05:19

I just got an Inspire HR.  It seems to be counting way too many steps.  I am wearing the device on my non dominant hand and I even set it as if wearing on my dominant hand. It is even counting steps while I am asleep.  This is my first wrist device as I have always used the Zip.  So I also know that its tracking way too many steps.  Any suggestions?

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‎08-27-2019 08:55 - last edited on ‎12-25-2024 10:41 by Fitbit Moderator

‎08-27-2019 08:55 - last edited on ‎12-25-2024 10:41 by Fitbit Moderator

@christinadade Welcome to the Fitbit Community! It's great to have you here!

Thank you for reporting this and for troubleshooting the issue. This is being investigated by the team so hopefully they will find the source and provide a fix for it. I appreciate your patience in this matter.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-30-2019 08:34

‎08-30-2019 08:34

Following this...having the same issue

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