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Inspire HR cracked at wristband connection

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‎02-10-2020 13:21

‎02-10-2020 13:21

I've had my Fitbit for about 8 months, but just recently my device cracked at the where the fitbit & wristband connected. I have been putting super glue at the connection, but doesn't seem to hold real well, any other suggestion?

 

Patty

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‎02-10-2020 13:34

‎02-10-2020 13:34

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-07-2021 07:21

‎10-07-2021 07:21

The same thing just happened to me. I have only had this fitbit for about 2 months!  I was just brushing my hair and it broke off like that!  So annoyed!

 

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‎10-07-2021 14:12

In response to kehoops

‎10-07-2021 14:12

It’s good to see you in the community, @kehoops.

 

Thank you for joining the thread and sharing that you experienced the same issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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