Inspire HR data not showing on Dashboard

[MEM95]

I’m having dashboard issues with my Fitbit inspire HR app on iOS. It’s not showing steps, active minutes, or km. I have tried;

-updated app

- logging out and force shutting app

- forgot device and re added

- force shut app and turn phone off

The sleep, weight, and calories burned keep disappearing as well

i don’t know what else to do

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@MEM95 Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Inspire HR data not showing on your account and thank you for troubleshooting this issue. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.