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Inspire HR data stays behind in days

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‎01-12-2021 19:27 - last edited on ‎01-13-2021 03:09 by Fitbit Moderator

‎01-12-2021 19:27 - last edited on ‎01-13-2021 03:09 by Fitbit Moderator

Hi all

Today is Wed and my fitbit is showing figures only till Saturday. How do I fix this? Cheers Tania

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-13-2021 03:08

‎01-13-2021 03:08

Hi @TaniaLou, welcome to our Fitbit Community, Regarding the missing data issue that your Inspire HR has experienced, I believe that this is due to a syncing issue.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your Inspire HR and see if it doesn't stay behind in days.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-02-2021 02:55

In response to JuanJoFitbit

‎02-02-2021 02:55

My Fitbit Inspire HR, is still not syncing and hasn't since Jan 11. It was a Xmas gift and would like something more reliable. Can I get a refund? Cheers Tania

 

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‎02-02-2021 09:15

In response to TaniaLou

‎02-02-2021 09:15

Hi @TaniaLou, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will follow up and review your warranty status.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-05-2021 16:54

In response to JuanJoFitbit

‎02-05-2021 16:54

Hi Juan

I don't have a Twitter account and nor do I want one. I haven't been able to find a number to call, can you please provide me with one?

 

Kind Regards

 

Tania

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