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Inspire HR deleting steps, active minutes and distance

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‎08-28-2020 05:35 - last edited on ‎10-30-2020 17:00 by Fitbit Moderator

‎08-28-2020 05:35 - last edited on ‎10-30-2020 17:00 by Fitbit Moderator

Hi,

 

i have a major problem with my fitbit app...

 

The FitBit app deletes my progress and adds bogus information!! The first image is the actual data the second one is the bogus one that wrote over my progress... 3 of 4 days after.

 

This has happens many times 😕 so all may padel traning, distance etc are gone!!! 

 

PLEASE help me get my data back

 

https://ibb.co/cQ3F18f
https://ibb.co/jHT0fM4

 

Moderator Edit: Clarified subject

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‎02-11-2021 08:42 - last edited on ‎08-26-2024 03:58 by Fitbit Moderator

‎02-11-2021 08:42 - last edited on ‎08-26-2024 03:58 by Fitbit Moderator

It's great to see you around, @Liljar.

Thanks for the information provided and the attachments, I would like to know if you keep having problems with your information? If so, can you please tell me which troubleshoot have you tried so far?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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