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Inspire HR device not working

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‎09-25-2021 06:28 - last edited on ‎09-26-2021 07:26 by Fitbit Moderator

‎09-25-2021 06:28 - last edited on ‎09-26-2021 07:26 by Fitbit Moderator

Hello mi device stopped working. I have already charged it for over 24 hours and tried resetting it but nothing happens. The screen is fully black. I have contacted twice the support via email they have sent me instructions but I am not able to find a solution. I have tried to fill the form to submit the complaint but it is not working. The case Regarding my situation is #42529420 

thanks 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-25-2021 07:42

‎09-25-2021 07:42

Hi @Monica.linares  this is not customer support, but we are the community forums. First of all, you shouldn't need to have your Fitbit on the charger for more than a few hours. 24 hours on the charger is just too long. You already got with support and need to keep working with them. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-26-2021 07:28

In response to Odyssey13

‎09-26-2021 07:28

@Monica.linares Thanks for joining us! 

 

As @Odyssey13 kindly explained this is the Community Forums which is a peer to peer based assistance platform. You already have a case with our Support team so keep an eye to their reply. You can also see the phone and chat options when available here.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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