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Inspire HR did not auto sync activity

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‎04-19-2021 16:41 - last edited on ‎05-27-2021 16:01 by Fitbit Moderator

‎04-19-2021 16:41 - last edited on ‎05-27-2021 16:01 by Fitbit Moderator

My Fitbit shows I walked for 60 mins. However, it does not sync or show up as activity.

No I did, not use equipment. I walked the trails. 

I contacted support and they were not helpful, tried telling me I must have been on my phone, or using another app. 

 

Moderator edit: updated subject for clarity

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‎05-27-2021 16:00 - last edited on ‎07-25-2023 11:17 by Fitbit Moderator

‎05-27-2021 16:00 - last edited on ‎07-25-2023 11:17 by Fitbit Moderator

Thank you for visiting the Fitbit Community, @Michelle819.

I'm sorry to hear about the difficulties you experienced with your Fitbit Inspire HR. Thank you for the information provided.

If after following the instructions provided by Customer Support you continue experiencing the same problem, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. You can chat with them online or give them a call. Please click here to get connected.

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