Inspire HR died and won't turn back on

[Jeffrey_ford247]

My Inspire HR died so I put it on charge for about 1 hour. Came back to it and it wouldnt turn on, I held the power button for 5 to 10 seconds and nothing. So I leave it on charge for another 3 hours and it still wouldn't turn on! I have had this for about a year and it has been working perfectly so I don't know why it is doing this now. 

When I go onto the Fitbit app, it says the battery is dead even though I left it on charge for 4 hours. Please help me.

[Agatuncja]

I have the same problem. The battery died and I can't recharge it. I also got mine one year ago.

We need your help Fitbit! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jeffrey_ford247 @Agatuncja.

@Jeffrey_ford247 I am sorry to hear your Inspire HR died and won't turn on. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

@Agatuncja I am sorry to hear you're experiencing the same issue. I understand how you are feeling, thank you for the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know how it goes. 

[Agatuncja]

@LiliyaFitbit thanks for a fast response! I was in contact with fitbit support and they have already organised a replacement offer. I am looking forward to receiving a new device 😎

Thanks a lot!

[LiliyaFitbit]

Thank you for your reply, @Agatuncja.

That's great news! I am glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Jeffrey_ford247]

Hi again,

I have tried multiple solutions and nothings seems to be working. Is there anything else I can do because I love the Inspire HR?

Thank you.

[LiliyaFitbit]

Thank you for your reply, @Jeffrey_ford247.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Jeffrey_ford247]

Ok @LiliyaFitbit thank you for helping me. Have a good day.

[LiliyaFitbit]

Thank you for your response, @Jeffrey_ford247.

I am glad to assist you. Thank you for your feedback, I am sure our Support team will do their best to help you. Please keep an eye on your inbox. 

Have a nice day!