Inspire HR difficult to stay aligned on charger

[YJR]

My Inspire HR is very difficult to get it to stay aligned on charger so it will charge.  If I hold it on the charger just right, it will charge.  When I try to put it down & walk away, half the time it falls out of alignment & thus won't charge.  My charger has the magnet but not the clips to hold it in place.  I've cleaned the contacts, so that's not the problem.  Is there a way to get it to stay aligned in the right spot so it will charge consistently?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @YJR.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend reviewing our help article where you can confirm the steps and find some tips to charge your tracker: How do I charge my Fitbit device? For complete troubleshooting instructions, see Why isn't my Fitbit device's battery charging?

Hope this helps. 

[YJR]

No, none of those suggestions are helpful.  My style of charger doesn't click into place, there's only the magnet.  It falls out of alignment when I put it down.  When I had my Alta HR, the clips kept the charger in place very nicely.  How can I keep my Inspire HR in alignment short of wrapping a bunch of tape around it every time I need to charge it?

[LiliyaFitbit]

Thank you for your reply, @YJR.

I appreciate your efforts and the additional details. I am sorry to hear about the frustration this situation has caused. I recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.