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Inspire HR disconnecting with iPhone GPS for runs

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‎05-22-2020 12:53

‎05-22-2020 12:53

My inspire HR will connect and disconnect and track barely any of my runs. 

 

I have tried restarting Fitbit, phone. Forgetting and reconnecting via Bluetooth. Updating app. And still it's not working. Previously I had no issues and I don't know what has changed?! 😞

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‎05-26-2020 09:37 - last edited on ‎05-25-2025 06:22 by Fitbit Moderator

‎05-26-2020 09:37 - last edited on ‎05-25-2025 06:22 by Fitbit Moderator

@charliecooper94 Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Inspire HR not recording your GPS data from your iPhone and thank you for troubleshooting this issues. Have you recently updated your iOS on your phone? Have you updated your phone's settings? Try refreshing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-30-2020 05:38

In response to AlvaroFitbit

‎05-30-2020 05:38

Hi, thanks for your response. I tried what you suggested and it still is
disconnecting 😞
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‎11-12-2020 11:40

In response to charliecooper94

‎11-12-2020 11:40

did you manage to fix it? I am having the same issue

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