Inspire HR display doesn't scroll. My experience with Fitbit devices.

[ABASU2020]

My Inspire HR display does not scroll after 28 days of usage (bought new from FB site). Many reboots later did not fix the problem. Will be returning it as I heard from Customer Support that if I get a replacement device, I cannot send it back if there is an issue. Read this problem is quite common in the forums.

My device before this was a Fitbit Charge 3 that lot screen output (became all white) right after one year of usage and could not get any warranty support on it.

I think it is time to try a different brand. Thinking Garmin next .....

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @ABASU2020.

I appreciate your participation in the Forums and sharing your experience with Fitbit devices and the issue with your Inspire HR display that does not scroll. Thank you for your efforts to resolve this, I am here to assist you. I could see that you got in touch with our Support team about this. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. Customer Support always try to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.

Thank you so much for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome.

Let me know if you have any questions.

[Poss06]

I am having the same problem with Fitbit not scrolling. Rebooting does not help. Bought this inspire to replace first one which had a different problem. Is this problem fixable?

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Poss06.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. 

I appreciate your troubleshooting efforts and the additional details, I am here to help. I recommend doing the following:

1. Please confirm the steps to restart the tracker: How do I restart my Fitbit device? Do you see the Fitbit logo when doing a restart?

2. Change a clock face: How do I change the clock face on my Fitbit device? 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.

[ABASU2020]

If restarting does not fix it, it is not fixable. Fitbit will send you a new device if you are within warranty (1 yr) but they will not warranty the replaced device should anything go wrong. Since I was within my 45 days, I returned the device and went with a Charge 4 (flagship device, seems to be better made) and also there is a sale on them.

[Lewgigi]

My Inspire HR stopped scrolling and I did the reboot. It is working fine now.  Thanks.  It worked!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lewgigi. Thank you for your reply, @ABASU2020.

@Lewgigi I am glad to hear a restart helped you resolve the issue with your Inspire HR that stopped scrolling. Thank you for time and feedback! 

@ABASU2020 I appreciate your input and hope you continue enjoying the Fitbit experience with your new Charge 4. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Poss06]

Thank you for the helpful response. P

[Suzanne2020]

Bought my Inspire HR on June 23, so it’s not even a month old. So couple of hours ago I can’t scroll, it’s stuck in the time. I tried to reset but that didn’t work. It was suggested to get a new clock face but I can’t find one that is compatible with it. It’s not even 1 month old. I’m stumped. What now?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Suzanne2020. Thank you for your reply, @Poss06.

@Poss06 I am glad to hear the instructions provided were helpful. Thank you for your time and feedback.

@Suzanne2020 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know if you have any questions.

[SciWizard]

I did all of these,and still NG!

[LiliyaFitbit]

Welcome to the Fitbit Community, @SciWizard.

I am sorry to hear you continue experiencing the issue with your device after following the troubleshooting instructions. Thank you for your efforts, I understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

I'll be around if you have any questions.

[SciWizard]

Thanks.

My replacement is on it's way! 😊

[LiliyaFitbit]

Hi @SciWizard, thank you for your reply. 

I am glad to hear you'll receive a replacement. Thank you for posting the update here.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[jmcharleman]

my Fitbit inspire hr doing the same thing will never buy Fitbit again

[SciWizard]

@LiliyaFitbit  do you know if they are sending me the whole package or just the pebble pls?

[ABASU2020]

Seems like the inspire hr has a lot of issues. I would return and get a
diff model like I did.

[LiliyaFitbit]

Welcome to the Fitbit Community, @jmcharleman. Thank you for your replies, @SciWizard @ABASU2020. 

@jmcharleman I am sorry to hear you are going through this situation. Upon checking with our Support team, I was told that you have already contacted them. Thank you for sharing your experience and feedback.

@SciWizard I understand your concern and would like to advise that usually it's a replacement pebble that is being sent. You can always contact our Support team to confirm that as they have all the details of your case. I appreciate your understanding. 

@ABASU2020 I appreciate your input and efforts to help other users. 

Let me know if you have any questions.

[ABASU2020]

This model seems to have more than it's usual screen problems.

[LiliyaFitbit]

Thank you for your reply, @ABASU2020.

I appreciate your participation in the Forums and sharing your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I'll be around if you have any questions.