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Inspire HR display doesn't scroll. My experience with Fitbit devices.

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‎07-13-2020 07:18 - last edited on ‎07-15-2020 17:32 by

‎07-13-2020 07:18 - last edited on ‎07-15-2020 17:32 by

My Inspire HR display does not scroll after 28 days of usage (bought new from FB site). Many reboots later did not fix the problem. Will be returning it as I heard from Customer Support that if I get a replacement device, I cannot send it back if there is an issue. Read this problem is quite common in the forums.

 

My device before this was a Fitbit Charge 3 that lot screen output (became all white) right after one year of usage and could not get any warranty support on it.

 

I think it is time to try a different brand. Thinking Garmin next .....

 

 

Moderator edit: subject for clarity

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24 REPLIES 24

‎08-29-2020 04:19

‎08-29-2020 04:19

Mine also doesnt scroll.just happen today and i just bought it last month

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‎08-29-2020 09:09

In response to LiliyaFitbit

‎08-29-2020 09:09

Hello, I have this problem, it stopped scrolling this morning. I have only updated it 1 month ago as well. Tried the change the clock face but the app froze, have disconnected fitbit to the app and uninstalled the app but no luck. I have also followed the guide to restating the fitbit but again nothing, it just has the smiley face then it does nothing after. Going out my mind! Only had it 8 months 

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‎08-30-2020 18:17

In response to Flicww

‎08-30-2020 18:17

Welcome to the Fitbit Community, @Niniey @Flicww.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. 

 

@Flicww I appreciate your troubleshooting efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

@Niniey I appreciate the additional details and would like to confirm if you've tried the troubleshooting steps from this post?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-31-2020 04:54

In response to LiliyaFitbit

‎08-31-2020 04:54

Thank you, looking forward to hearing from them 

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‎08-31-2020 13:03

In response to Flicww

‎08-31-2020 13:03

Thank you for your reply, @Flicww.

 

I appreciate your feedback. Due to recent events affecting our operations, our team may need more time to respond. Thank you for your patience and understanding. 

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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