10-24-2020
06:06
- last edited on
10-25-2020
13:28
by
RicardoFitbit
10-24-2020
06:06
- last edited on
10-25-2020
13:28
by
RicardoFitbit
Yesterday the screen on my fitbit inspire started flickering and will not swipe at all. I've tried restarting it with no luck. Any suggestions on where to go from here?
Thanks!
Moderator Edit: Clarified subject
10-25-2020 12:24
10-25-2020 12:24
Welcome to the Fitbit Community, @achap.
I am sorry to hear the screen on your Inspire HR started flickering and won't swipe. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker, I recommend changing a clock face: How do I change the clock face on my Fitbit device?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-25-2020 13:34
10-25-2020 13:34
So I changed the clock face yesterday, and it actually worked normally last night. When I exercised this morning though it said my heart rate was significantly higher than normal. Leaving me to believe it is also misreading. Also, the green lights on the back of the fitbit do not flash at all anymore.
10-25-2020 20:16
10-25-2020 20:16
Thank you for your reply, @achap.
I appreciate the information that your device worked normally after changing a clock face. Thank you for sharing your concern about your heart rate being tracked accurately during the exercise and that the green lights on the back are not flashing. Heart rate can be affected by a number of factors at a given moment. For more information about it and how to improve its accuracy, please see this help article: How do I track my heart rate with my Fitbit device?
Please find the complete troubleshooting steps to resolve the issue with heart rate in this help article: Why don't I see my heart rate on my Fitbit device?
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.