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Inspire HR display not swipping

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‎05-24-2020 10:53 - last edited on ‎05-25-2020 17:30 by Fitbit Moderator

‎05-24-2020 10:53 - last edited on ‎05-25-2020 17:30 by Fitbit Moderator

My Fitbit doesn't respond to swiping the screen anymore.   No idea why not working and how to fix it

 

Moderator Edit: Clarified subject

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‎05-25-2020 17:30

‎05-25-2020 17:30

Hi @LindaDenson, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To resolve the inconvenience you're currently experiencing with the display of your Fitbit Inspire HR, please follow the next steps to perform a restart process:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists and if you have any additional questions.

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