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Inspire HR display not swipping

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‎07-07-2020 08:31 - last edited on ‎07-08-2020 12:37 by Fitbit Moderator

‎07-07-2020 08:31 - last edited on ‎07-08-2020 12:37 by Fitbit Moderator

My Inspire HR the screen will not swip .  I did a restart still nothing. it is syncing with my phone and keeping track of steps fine. my phone is a Samsung Galaxy S9.

Thanks for any help. Tracker is only 1 1/-2 yrs old 

 

Moderator Edit: Clarified subject

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‎07-08-2020 12:33

‎07-08-2020 12:33

Hi @blonde54, it's nice to see you again participating here in the Community Forums, welcome back.

 

Thanks for bringing this to our attention and for trying our restart process before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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