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Inspire HR display not turning on

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‎07-14-2020 15:54 - last edited on ‎07-14-2020 20:33 by Fitbit Moderator

‎07-14-2020 15:54 - last edited on ‎07-14-2020 20:33 by Fitbit Moderator

My Inspire screen has gone black as many others have mentioned on this site.   I tried all the fix options but nothing worked.  My Inspire HR is a little over a year old - worked great until about a week ago.   I too believe the trouble started when an update occurred.   I called in to see what the company will do and they said I was past the one year warranty but offered a small discount on a new device.   So disappointed as I do believe this had something to do with the update and told the customer service person this.   I have had other fitbits and have bought them for family members and also recommended them to others -  NO MORE!  Why would I buy another or recommend this product!   

 

Moderator Edit: Clarified subject

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‎07-14-2020 20:33

‎07-14-2020 20:33

Hi @chrisherm, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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