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Inspire HR display not turning on

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‎08-10-2020 16:23 - last edited on ‎08-10-2020 18:53 by Fitbit Moderator

‎08-10-2020 16:23 - last edited on ‎08-10-2020 18:53 by Fitbit Moderator

I recently bought this fitbit in the early summer months and all of a sudden, the face is black and it will not turn on.  I bought this one because my other one died. Actually same thing happened to it.  How can I fix it?

 

Moderator Edit: Clarified subject

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‎08-10-2020 18:53 - last edited on ‎09-03-2025 08:45 by Fitbit Moderator

‎08-10-2020 18:53 - last edited on ‎09-03-2025 08:45 by Fitbit Moderator

Hi @Moriahplus4more, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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