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Inspire HR display not working

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‎05-07-2020 12:41 - last edited on ‎05-10-2020 16:12 by Fitbit Moderator

‎05-07-2020 12:41 - last edited on ‎05-10-2020 16:12 by Fitbit Moderator

I purchased my inspire HR in May 2019, about 6 months into using it I had issues where the screen would not display anything (time, stats etc). I tried resetting it, which would not work. The tracker was still able to track my steps/sleep/workout/HR etc, and would sync with my phone but zero display on the device itself.

 

I contacted Fitbit, and they sent me a replacement for just the tracker. I've been using the replacement since Feb 2020, and it's currently having the same issue again. I spoke with my brother, who also has an Inspire HR and he's had the same issues (so I know it's not just me), has anyone else had this? Is this a known issue with the Inspire HR?

 

I'm in the process of contacting Fitbit again, but I really don't want another Inspire HR at this point...I'm so frustrated!

 

Edited for original purchase date.

 

Moderator edit: Subject for clarity 

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‎05-10-2020 16:11 - edited ‎05-10-2020 16:12

‎05-10-2020 16:11 - edited ‎05-10-2020 16:12

Hi @amacherz, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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