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Inspire HR display not working

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‎01-05-2021 13:03 - last edited on ‎01-06-2021 04:08 by Fitbit Moderator

‎01-05-2021 13:03 - last edited on ‎01-06-2021 04:08 by Fitbit Moderator

My Inspire HR tracker no longer displays anything - screen is completely blank/black!  I've tried the reset instructions - holding the button down while hooked up to the charger, and I get a smiley face for about 2 seconds, NO vibrations, and then the screen goes back to blank!!  The green light at the back does still come on, for the moment anyways, and the app on my Android phone does indicate that my tracker is fully charged - but no displays appear at all!  Help!  It is only 1 year old!

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-06-2021 04:10

‎01-06-2021 04:10

@EndofMyRope Thanks for being part of our Community! 

 

Sorry to hear about this and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-07-2021 07:55

In response to AlvaroFitbit

‎01-07-2021 07:55

Nothing could be done...all troubleshooting did not work. And since my
warranty period had expired, I was offered a discount to purchase a new
tracker.
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‎01-07-2021 10:28

In response to EndofMyRope

‎01-07-2021 10:28

Hi @EndofMyRope 

Can I check what the warranty period is? My mum is having this issue, and she's tried everything.

Thanks

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‎01-07-2021 14:55

In response to Cmason84

‎01-07-2021 14:55

1 year from purchase date.
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