Inspire HR display only one half visible

[Genosguy]

Hi all, 

I'm new here. As the subject states, I'm only seeing one half of my Fitbit - the left half. I've tried all suggestions and nothing works. One YouTube video suggested that I gently tap on each side of the device. Doing so restored some of the display but it reverted to its old defective self.

I'm loosing faith in Fitbit. This is my second one. The first one failed and was replaced under warranty. Any suggestions? Many thanks.

[Odyssey13]

Hi @Genosguy  you try a restart of the Inspire HR? It's similar to rebooting your phone. Directions are here - click

[Genosguy]

Hi Odyssey13,

Thanks for chiming in. I did that. The only difference is, the smiley face did appear after holding down the Fitbit button for 15 seconds but there was no vibration, as indicated in the instructions.

Any other ideas?

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

[Genosguy]

I opened a dialog with the support Chat line. The agent asked me to try a few different things, that I had already tried. The agent is putting me in touch with the warranty people, so I'll see where it goes from there.

Thanks for chiming in, Odyssey13! I'll post back when I hear from them to let you know how it went.

[AndreaFitbit]

Welcome to the Fitbit Community @Genosguy and thanks for the heads up @Odyssey13. I'm sorry to hear about your Inspire HR display.

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our Warranty consistently.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.