Inspire HR display shows lines

[TannisT]

I’ve had my InspireHR for about 8 months, love it, however lately my display is shown in lines (top half of display only)    Any suggestions??

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@TannisT Welcome! It's great to see you around! 

Let me help you with your Inspire HR display. Please restart your device by following these instructions.

Let me know how it goes.

[TannisT]

Still the same

Sent from my iPhone

[jennifeher]

I’m having this same issue and have restarted twice.  I have no updates and I even tried changing the clock face but nothing helped.  Did you receive a response?

[AlvaroFitbit]

@jennifeher Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Thank you both for troubleshooting this issue. @TannisT I have created a ticket so our Support team can further assist you via email. @jennifeher I noticed that you already have one so keep working with the team to find a solution.

Keep me posted.

[cryslyn92]

Were you able to get this fixed?? if so, how did you do it? Mine started doing this last night.  Started with 2 lines, now i'm up to lines on the whole top half of my screen, seems to just keep moving down.

[jennifeher]

I was not able to fix it. I worked directly with Fitbit support and had to
return my Fitbit. I’m waiting for a response on my replacement as mine was
within warranty.
--
*Jennifer Craven*
jennifeher22@gmail.com
570-406-6447