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Inspire HR display won't go off

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‎12-23-2020 08:13 - last edited on ‎12-24-2020 05:41 by Moderator Alum

‎12-23-2020 08:13 - last edited on ‎12-24-2020 05:41 by Moderator Alum

Hello! Today I just went for a quick swim in the pool and recorded it with my Inspire HR, but afterward, it would not turn off, or do anything, really. I diagnosed it and saw that there is always a tap in the center of the screen, turning on, then off, then on again. Is there any fix to this? Is my Inspire HR broken? Any help would be appreciated!

 

 

Moderator Edit: Clarified subject

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‎12-23-2020 14:18

‎12-23-2020 14:18

Update: It now does not register taps at all. I can still press the button but tapping, pressing, nothing works. I have tried restarting but it does not work.

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‎12-24-2020 05:43

In response to forever_

‎12-24-2020 05:43

Welcome to the Community, @forever_.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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