Inspire HR displays Fitbit logo and the number 100

[chrishogg]

My Fitbit displays only the Fitbit logo and the number 100. It does not respond to button pushes or screen swipes and will not sync with the app. I have reset it several times. After a reset, it powers back up, displays info from several hours ago, the green LED is not on, you cannot swipe the screen, and after a few minutes it goes back to displaying the Fitbit logo and the number 100. Please help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @chrishogg, welcome to our Fitbit Community. I'm sorry to hear that about the number "100" that your Inspire HR is showing on the screen. I understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, let me know if you restarted your Inspire HR as described in this help article. After this, set up your Inspire HR from scratch and see if the issue gets fixed.

Looking forward to your response.

[kmt]

The referenced help article does not include a section for Inspire devices?

[JuanJoFitbit]

@kmt Thank you for joining us in this thread. The restart process for the Inspire series is next to the Ace 2 and Ace 3 area.

[beedict]

I have the same issue with the "100" and logo being the only thing shown on the display.  The green lights in the back are not blinking (or on).  Following the reset instructions does not produce any result (no smile icon and no vibration).

[JuanJoFitbit]

@beedict Thank you for participating in our Fitbit forums. Since your Inspire HR is also experiencing the same issue, even though you have tried the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[jbsoriano]

Same happens to me. Must be a chain error from origin. Should I reset anaything?

[AndrewJoshua]

I have also starting experiencing this Fitbit 100 issue from 22-May-2022. I have contacted the Support team today. Still support team couldn't fix the issue. I was informed the Technical team will contact via email soon.