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Inspire HR doesn't connect

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‎04-24-2021 15:44

‎04-24-2021 15:44

Hey,

 

I have been struggling with my fitbit for about 2 months now.

The first thing i noticed was that it stoppedcharging at 99% instead of 100.

The 2nd thing that happened was that time started runng late and it would not sync anymore.

 

So i tried the steps on https://help.fitbit.com/articles/en_US/Help_article/1866.htm and https://help.fitbit.com/articles/en_US/Help_article/1872.htm?Highlight=setup and wasn't able to sync until i cleared all user data on march 28th wich was the only time i got it to connect since the issues started....

 

At the moment of writing this the current time is 12:38 AM, while the fitbit displays 2:59 AM so it has fallen nearly a day back.

 

I have tried connecting with multiple phones,

My main phone a Huawei P20 Lite, work phone Iphone 11 and was able to try on my brother's Samsung galaxy S9.

 

Rebooting or resetting the wearable just doen't work neither do any of the steps in the before posted articles, it won't show up on any of the phones.

 

Hopefully someone on here can help me as it seems that out of Belgium i cannot get into contact with customer support as everything just links me to this forum.

 

Best Regards.

 

 

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‎04-25-2021 12:16

‎04-25-2021 12:16

Welcome to the Fitbit Community, @Jkap92.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate providing the links of the help articles. Before considering other options, could you please try one more time the following:

 

1. Choose iPhone 11 or Samsung Galaxy S9 as you may experience compatibility issues with the Huawei P20 Lite. For more information, see Fitbit-compatible devices.

2. Make sure other devices are not nearby or turn off Bluetooth on them as the tracker may try to connect to several devices and the Bluetooth connection can be interfered.

3. Restart the phone and open the Fitbit app. 

4. Tap the Today tab, and tap your profile picture.

5. Tap Set Up a Device.

6. Choose your device and follow the on-screen instructions to continue.

 

If you continue experiencing difficulties, please get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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