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Inspire HR doesn’t read heart rate anymore

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‎01-07-2020 23:57 - last edited on ‎01-08-2020 08:36 by Fitbit Moderator

‎01-07-2020 23:57 - last edited on ‎01-08-2020 08:36 by Fitbit Moderator

I’ve using my inspire hr for a couple month now and it suddenly stopped reading heart rate since yesterday afternoon.  I’ve followed all trouble shooting steps but no luck.  

 

 

Moderator edit: updated subject for clarity

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‎01-08-2020 08:37 - last edited on ‎01-21-2025 09:08 by Fitbit Moderator

‎01-08-2020 08:37 - last edited on ‎01-21-2025 09:08 by Fitbit Moderator

@TiffanyKim126 A warm welcome to our Community!

Let me help you with your Inspire HR not reading your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

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