Inspire HR doesn't register active minutes

[hallingfrø]

The screen is often not responding and the tracker dont track active minutes.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us @hallingfrø. I'm sorry to hear your Inspire HR screen is not responding and not tracking active minutes. 

I order to make your device work again, I would recommend restarting it:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

If you need additional help, contact Customer Support.

[Mainah]

I had 4800 steps this morning and when I went from my walk this afternoon those steps went away and I lost those in my daily count. I should have over 25000 steps today I'm not really pleased about that not reflecting in my account

[hallingfrø]

I have tried restart. The smile shows but the tracker do not vibrate. Sometimes it doesnt track steps, sleep and so on. The tracker worked nicely the first months, and then the problems started. I wish for a update from Fitbit which adresses these problems. There are several similar reports from users.

[AndreaFitbit]

Welcome to the Fitbit Community, @Mainah and thanks for getting back to us @hallingfrø. Thank you for describing what has happened with your devices.

@Mainah, did you sync your Inspire HR all day long? When did you notice that the steps were missing? Did you manually log an activity? Please restart your tracker while I receive your reply. 

@hallingfrø, thanks for trying a restart. I know how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.