Inspire HR doesn't show sleep correctly

[elaineweir]

I purchased my Inspire HR which arrived last Thursday.  I regret purchasing this device big time. Nothing but trouble.  Cannot get onto fitbit to help me.  Had I purchased in store I would at least get help.  I purchased online with fitbit direct.  Problem is the sleep mode.  Does not light up......does not give me a correct sleep pattern.  Comes up with an error each time.  My app shows a pattern when I go into the sleep log times.  Sick of this.  So wish I could get my money back.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@elaineweir Welcome! It's good that the community is growing! 

Let me help you with your sleep detection issues. I am not sure what it is happening. You say that you don't get sleep logs but you can see them on the app? Could you share where are you viewing the error? Maybe add a screenshot or picture of what you are referring to? You can read more about sleep detection here.

[elaineweir]

The error message is so brief I cannot read it all. I live in QLD.

Regards

Sent from Samsung tablet.

Moderator edit: removed personal information

[elaineweir]

Can I get a refund on my Fitbit Inspire HR?  It arrived last Friday and despite trying to get help I have not been able to solve the sleep problem.  I regret ever buying it!

[LizzyFitbit]

Hi @elaineweir. It's good to see you here in the Forums and sorry for the delay.

Thanks for continue working on your Inspire HR. I understand how you feel since the sleep feature is one of the main features and it should be working correctly. I've gone ahead and got in touch with our Support team, apparently they've created a case on your behalf to help you out with your request. Please follow their indications and make sure to check your inbox so you can receive more details about your case.

If you need anything else, don't hesitate to let me know.

[thenameless1]

If you ordered from Fitbit they give you only 45 days to return, at least that's what customer service told me yesterday.

[elaineweir]

Problem still not fixed.  I have requested a full refund.  I am so disappointed with the Fitbit Inspire HR

[LizzyFitbit]

Hi @thenameless1 and @elaineweir. It's good to see you here and I'm sorry for the delayed response.

@thenameless1, thanks for stopping by and sharing that information.

@elaineweir, thanks for keeping me updated and sharing that your Inspire HR continues having the same issue. I understand where you're coming from as this shouldn't be happening and I'm sorry that you're going through this situation. Our team constantly reviews the feedback posted in the Forums as it helps us to work on our products and improve their performance. Your comments will be passed along to our team so they won't go unnoticed.