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Inspire HR doesn’t track heart rate

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‎11-05-2019 08:41 - last edited on ‎11-06-2019 06:01 by Fitbit Moderator

‎11-05-2019 08:41 - last edited on ‎11-06-2019 06:01 by Fitbit Moderator

So frustrated with my Fitbit! Does not track my heart rate during workouts no matter how I wear or where I wear it. It doesn’t even track just a treadmill workout. It quits 5-10 min in every time so of course it doesn’t track my workouts or calories burned. Wish it wasn’t to late to take it back!

 

 

Moderator edit: updated subject for clarity

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‎11-06-2019 06:03

‎11-06-2019 06:03

@Abatty It's great to see that you've visited the Fitbit Community!

 

Let me help you with your heart tracking while exercising. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

 

Also sweat could be an issue as it could block the sensors. Some members wear a sport wristband so they can easily and quickly remove excess sweat from the wrist area, this way your tracker can have a better heart rate reading.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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