Inspire HR- exercice tracking not auto-detected

[Melssai]

I have been using my Inspire HR for a week now. All the auto-detection activities are on, Bluetooth is on, everything is set up for my watch to auto-recognize my exercices.
I have done a 45 mins aerobics and a 45 mins spinning classes and the exercices are not showing in my Exercice history (still says 0 workouts out of my goal/week). I do not want to enter them manually.
After workouts, my activity time and calories burned numbers seem right according to the workouts, but I would really like for my exercise activity to synchronize with my workouts.

[AlvaroFitbit]

@Melssai Welcome to the Fitbit Community! It's great to have you here!

Let me help you with tracking your activities with your Inspire HR. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

[Melssai]

I have done three High Intensity trainings involving alot of arm movements and high cardio, and none were captured. The active minutes and calories adjust, but It doest turn into an actual exercice history. I would enter it manually, but it adds more active time and calories burned on top of the ones captured by the watch. What should I do then? 

[Mjmagoci]

The same thing is happening to me. So frustrating. I talked to them directly at customer service. Very helpful but we were unable to solve this problem. 😩