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Inspire HR frozen Screen 001

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‎09-08-2019 11:51 - last edited on ‎09-09-2019 12:12 by Fitbit Moderator

‎09-08-2019 11:51 - last edited on ‎09-09-2019 12:12 by Fitbit Moderator

Trying to get Fitbit inspire HR working. The screen is stuck with the message EJE4KIU4 

001

 

Ive tried to restart and had the smiley face but went back to the above. It will not sync to the app on my iPhone or Samsung tablet or update. 

 

TIA

 

 

Moderator edit: updated subject for clarity

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‎09-09-2019 12:24 - last edited on ‎03-21-2025 07:55 by Fitbit Moderator

‎09-09-2019 12:24 - last edited on ‎03-21-2025 07:55 by Fitbit Moderator

@JasmineKiwi Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Inspire HR screen and thank you for troubleshooting this issue. I have created a ticket so our Support team so they can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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