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Inspire HR frozen screen

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‎09-25-2020 13:22 - last edited on ‎09-28-2020 04:29 by Fitbit Moderator

‎09-25-2020 13:22 - last edited on ‎09-28-2020 04:29 by Fitbit Moderator

Only able to get time- cannot advance to steps, etc

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-28-2020 04:29

‎09-28-2020 04:29

Hi @PoorJohn, welcome to our Fitbit Community! I'd like to follow up and help you with your Inspire HR since the screen is frozen and it won't swipe.

 

Please restart your Inspire HR as described in this help article. After this, monitor your Fitbit device and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-28-2020 14:07

In response to JuanJoFitbit

‎09-28-2020 14:07

Tried to restart but nothing happened.  Still only time.

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‎09-28-2020 15:18

In response to Otway

‎09-28-2020 15:18

I have the same issue can’t touch the app screen to update or accept challenges i can on iPad but not on iPhone 

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