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Inspire HR frozen

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‎12-17-2019 19:08 - last edited on ‎12-19-2019 10:11 by Moderator Alum

‎12-17-2019 19:08 - last edited on ‎12-19-2019 10:11 by Moderator Alum

I have had this for it for about four months. It won’t collect any data. I have tried to hold the button for five seconds to reset it but it still won’t work. The smiley face does not appear after the vibrate. Can anyone help? Thanks

 

 

Moderator edit: subject

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‎12-18-2019 05:15

‎12-18-2019 05:15

Hi @Kanes188  - Sorry that you are having trouble. I'm not sure what restart procedure you followed, but I suggest following the steps in the help article that I am linking to below:

 

https://help.fitbit.com/articles/en_US/Help_article/1186

 

Good luck!

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‎12-19-2019 10:12

‎12-19-2019 10:12

Welcome to the Community, @Kanes188 and @Ozzie65, thanks for the input.

 

I was able to see here that our friend @Ozzie65 provided some instructions in order to fix this display issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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