Inspire HR gets hot and won't turn on after swimming

[Celticmom]

I have used my tracker for over a year, in the pool and everywhere. Today I wore it in the ocean for about 10 minutes and it seems to have died. It had the smile face for a second then went black. I plugged it in and it got VERY hot, and won’t do anything. Help!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Celticmom.

I am sorry to hear your Inspire HR gets hot and won't turn on after swimming. I appreciate the additional details, I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[gihood]

This happened to me too. Did you get any info on how to fix it?

[Celticmom]

No, Fitbit replaced mine.

Regards,

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @gihood. Thank you for your reply, @Celticmom.

@Celticmom I am glad to hear you were sent a replacement. I hope you continue enjoying the Fitbit experience and working on your goals. 

@gihood I am sorry that you are going through the same situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate the issue and help you with this matter. Click here to get connected. 

See you around.

[RachelN90]

Hello - I am having this same exact problem. It happened today. My FitBit got so hot that it actually hurt to the touch. It won't charge and it won't sync. I am not trying to charge it now because of how hot it is. Can I also be contacted by the customer support team? Thank you. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RachelN90.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand your concern and recommend getting in touch with our Support team via chat or phone. Click here to get connected. 

See you around.

[cmpierce]

Yes this happened to me as well. Swam in the ocean and then my inspire HR won't turn on at all and then when I went to charge it, it got extremely hot to the touch. Tried pressing and holding the button and nothing happens. Hoping to get it replaced but not sure if FitBit will replace it for me.

[LiliyaFitbit]

Welcome to the Fitbit Community, @cmpierce.

Thanks for the details shared in your post. I appreciate your efforts and understand your concern. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

Have a good day.

[AmyR0312]

My 2 day old Inspire 2 has done this today too. I wore it swimming in the pool, then about an hour later to got super hot on my wrist, so hot I had to take it off. It then had a blank screen, won't turn on or sync. Not great for 2 day old Xmas present. 

[Habeshamama]

I’m having the same difficulties. Worn my Inspire Hr with very few glitches for over a year  except today it got splashed whilst with a child in the ocean then it died. Was able to putt it on charge when I got home but after smiley face reset nothing has happened. Would love to know what to do….. admin any suggestions? 

[SunsetRunner]

Based on this info, it seems to me like your device may have an internal short. Tiny electronics like a Fitbit can be hard to repair. I'd recommend you talk to Fitbit's own support team. You may need to get a replacement device, but don't just go buy a new one. Again, talk to Fitbit, as I don't know too much about how they handle repairs/replacements.

[Kdzmom]

I had the exact same problem today, after

going. In the ocean. Have swum in the pool many times without an issue.  Anyone figure out a fix?