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Inspire HR green light not blinking, not reading HR

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‎10-10-2020 06:29 - last edited on ‎10-13-2020 11:15 by Fitbit Moderator

‎10-10-2020 06:29 - last edited on ‎10-13-2020 11:15 by Fitbit Moderator

Hi, I've had my Inspire HR for under a year now, and I've encountered a couple of problems, but they have all been easily resolved by just looking it up, or the issue gets fixed in an update like the battery issue I had. The HR reading on my inspire HR is gray, with two lines. The green light on the back has not blinked since, whether I have it on or off and no matter what I do. No light, no heart rate reading. I have not gotten a single reading for over a month and I have done various research. I have completely disconnected, shut down, and restart both my phone and my fitbit. I have turned the HR setting off and on (it has been on and still not working). I've rebooted, and reconnected my fitbit. I have tried everything I can and the light and heart rate have not budged once. I still have my year long warranty, so if nothing can fix it, I will just assume that the heart rate is broken and I need a new one. Please help! Thank you

 

 

Moderator Edit: Clarified subject

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‎10-13-2020 11:19 - last edited on ‎06-21-2025 07:49 by Fitbit Moderator

‎10-13-2020 11:19 - last edited on ‎06-21-2025 07:49 by Fitbit Moderator

@Squidasaurusrex Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Inspire HR heart rate sensor not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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