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Inspire HR has a black screen after swimming

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‎07-29-2021 15:22 - last edited on ‎07-30-2021 04:29 by Fitbit Moderator

‎07-29-2021 15:22 - last edited on ‎07-30-2021 04:29 by Fitbit Moderator

Black screen after swimming. Tried resetting plug and nothings working… I can feel it vibrating and see the green light in the back but nothing on the display. Help?

 

 

 

Moderator edit: subject for clarity

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‎07-30-2021 04:32

‎07-30-2021 04:32

Hello @WendyOutlaw. Welcome to the community forums!

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Since you have tried to restart your Inspire HR and the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

I also recommend providing a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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