Inspire HR has a black screen and won’t connect

[Daneesa]

My inspire hr turned black all of a sudden, I thought it was because of the battery so I charged it but to no avail. It was still sync to my app that time. Then I tried all the tips from this community from changing the clock face ,re-starting the device and it didn’t work. I then unpaired it to the Fitbit app and now am trying to pair it again but I can’t. It vibrates but I don’t see anything on the screen. It sent me a 4 digits pin code for pairing but I cannot view. I don’t know what to do now. Please help.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Daneesa.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.

[Mich194]

I had this problem too, put your device on to charge, then press down the button on device till you see a smiley face, this means it's rebooted and the display will show again 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mich194.

Thank you for joining the thread and sharing your experience and solution. I appreciate your time and efforts to help other users!

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

See you around.