Inspire HR has a black screen and won't sync

[Fenomenal1922]

My Fitbit Inspired HR all of a sudden stopped having the green light. I charged it 3 days ago, and it was showing fully charged on the app then stopped syncing with the app. Now it's not even an option to sync with.

Tried doing the hard reset

Tried cleaning the back to make sure connection is good

Tried the recommended:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. 

Nothing has worked.  I've only have the tracker about a year, seems too soon for it to just die and be ineffective for no reason.

Moderator edit: subject for clarity 

[Dancinwithgrace]

I'm having the same problem. I've had mine for about a year and a half. It was working fine, holding a charge for about three days. I charged it the other day and about an hour later it stopped working and said there was no charge on it in the app. I have since had it connected to the charger for over 24 hours now, resetting it a few times, but now it won't sync to the app, charge, or have anything on the screen.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Fenomenal1922 and @Dancinwithgrace.

@Fenomenal1922 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? If you're able to charge your tracker, please try the following:

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?
2. Open the Fitbit app, tap the Today tab, and tap your profile picture.
3. Tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.

@Dancinwithgrace I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

Hope this helps. 

[Jessstig]

I have the same issue. Took it off on 17th June and battery died. Won’t charge, won’t restart, followed the trouble shooting and nothing 😣

[Flo-Belgium]

Hello,

I’m facing the same error as the 3 other users that posted on this chain. Around 19-Jun-2021, my 18 month old Fitbit Inspire HR stopped working (black screen, no green light). I tried to recharge it, force restart, clean the charging ports at the back and on the charger, tried again to charge and force restart but nothing has worked until now.

Since it won’t restart, I can’t connect it to the app to update the software version 

[Fenomenal1922]

Thanks @LiliyaFitbit for your feedback,  but I did try everything recommended in the manual and nothing helped. At this point I guess my option is to replace it or go with another brand

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jessstig and @Flo-Belgium. Thank you for your reply, @Fenomenal1922.

@Fenomenal1922 I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@Jessstig @Flo-Belgium I am sorry that you are going through the same situation. I understand how you are feeling and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will look deeper into the issue and discuss the options available to you. Click here to get connected. 

See you around.

[Roblynch]

I'm having the same problem. I've tried the same troubleshooting recommendations to no avail. This seems like a widespread issue. 

[Flo-Belgium]

Thanks @LiliyaFitbit!

I contacted Support and since my device was still under warranty they proposed an exchange or a discount on an upgrade (I guess what they can do depends on the country)

[LiliyaFitbit]

Welcome to the Fitbit Community, @Roblynch. Thank you for the update, @Flo-Belgium.

@Flo-Belgium This is great news and I hope you continue enjoying the Fitbit experience!

@Roblynch Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand your concern and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will investigate the issue and help you with this matter. Click here to get connected. 

See you around.

[Clyness113]

Mine is having the exact same problem. I get a random smiley face on the screen but that’s it. No charge, no tracker, nothing. It was a Christmas gift 2019 so not even 2 years old. Very weird that so many people are having the same issue when our devices are around the same age! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Clyness113.

I am sorry that you are going through the same situation. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

See you around.

[Smelke]

I was having the same issues with mine a couple months ago.  I got mine for Christmas in 2019.  I had to get a new battery twice because it just died.  I calling the support line and went through all the actions they recommended and nothing worked, so they sent me a new battery.  So, I’m now on my third battery and having the same issues.  I’m thinking that the batteries for these devices are crap.  I’m looking at buying something else that lasts longer than a few months.  Not satisfied at all. 

[Clyness113]

I contacted Support who have NO CLUE why my device stopped working. Seems kinda ridiculous if you ask me, especially since multiple people have the EXACT same problem happen all with the SAME WEEK?! Whatever. Looks like I’m looking for a better device. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Smelke. Thank you for your reply, @Clyness113.

@Smelke I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your feedback. I was able to see that you have already contacted our Support team regarding this issue and that they were able to assist you. Thank you for your time and efforts.

@Clyness113  I am sorry to hear about your experience. I understand how you are feeling, your feedback and comments are appreciated as we're always striving to improve our services. Hope you could give Fitbit another opportunity in the future. 

Have a good day.

[Roblynch]

So I tried to contact customer support via chat but nobody responded to my text.  Waited for 10 minutes.  No response at all.  Does Fitbit have a real issue with devices that die after a year or so, and then you wont respond to customer service request to fix it?  

[LiliyaFitbit]

Thank you for your reply, @Roblynch.

I am sorry to hear about the difficulty you experienced trying to contact our Support team. Support is limited by the number of representatives available at a given time and the hours of operation. I noticed that our Support team contacted you via email. I know they will be glad to help you out and provide a solution, please keep working with them. 

See you around.

[Roblynch]

Hello Liliya,

This same thing just happened to me again. After this happened last year with my Inspire, I purchased a Sense (out of pocket because Fitbit said my warranty had just expired). Well after almost one year, my Sense now has a black screen and wont turn on. Very disappointed. What is Fitbit going to to to make this right?

[Black.Widow]

I am having the same issue. The other day, my Fitbit time was off by 10 minutes randomly, which threw my whole day off. I synced it and it was working fine. Woke up this morning and I’m getting the black screen of death. I have cleaned it and plugged it in and I can’t tell if it’s charging or not because I still have the black screen of death and no green light on the back of it. My app is updated and it says it last synced around 4:30pm yesterday. I bought mine December of 2019 and I don’t think it’s under warranty anymore 😔.