Inspire HR has a black screen when not on charge

[Renee.pereira]

My fitbit inspire hp is not working when it is on charger it will let me reset but as soon as it is off the charger it stops working I have worn it swiming

Moderator edit: subject for clarity 

[AmandaGeorge]

Welcome to Fitbit, Renee!  I've got the one without HR, but I'm guessing it's the same... did you press the button on the side of your Inspire HR while it was wet - either while you were in the swimming pool or before you dried it off when you got out?  If not, try pressing the button on the side to bring it back to life... the screen goes blank to save battery life is all.  Also, how fully charged is it please?  I charge mine up when it hits 75% charge so that it still keeps logging things for me when I wear it.

[Renee.pereira]

Only pressed when dry and I have but screen will not light up unless it is
restarted well on charger

[AmandaGeorge]

I'm all out of ideas then... sorry!  Might be worth contacting customer support to see what they suggest 'cos it's their product you're having issues with after all  😉

Ooooh!  how new is your Inspire HR?  If it's very new then it could be the huuuuge update and you just have to sit there being patient until it's sorted unfortunately!  If you've already installed the huge update then I'm as lost as you unfortunately... sorry!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Renee.pereira. It’s good to see you in the community, @AmandaGeorge.

@AmandaGeorge I appreciate your participation in the Forums and sharing your tips and suggestions. Thank you for your time and efforts to help other users. 

@Renee.pereira Thanks for the details shared in your post and for already trying to resolve the issue. Since you've already tried restarting your device, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.