Inspire HR has incorrect time and won't sync

[Ric4]

My fit bit is 6 hours ahead of the correct time. How do I correct it?

Moderator edit: subject for clarity 

[SteveH]

You can't manually set the time, but it should reset itself whenever it syncs to your phone based on the time on that device. Does your fitbit seem to be syncing ok?

The other thing that affects the time is the time zone in your profile. You can check yours at https://www.fitbit.com/settings/profile If you do change it then you'll need to sync again to update your fitbit.

[Ric4]

I'm not able to sync it either. It talks me the last time was in early October.

[Ric4]

Thank you for the tips. I did check the timezones in my profile as suggested. It didn't work. It also is not syncing .

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ric4. It's nice to see you around, @SteveH.

@SteveH Thank you for your support!

@Ric4 I am sorry to hear your Inspire HR is showing incorrect time and won't sync. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Time on your device should be corrected when you sync it. Please follow the troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know how it goes. 

[NannyKaz]

This happened to me as well and mine was brand new. I contacted Fitbit chat after trying everything the manual and this forum suggested and the guy I spoke to was very helpful. In the end he sent me a new tracker and I’ve had no problems with it. It’s very frustrating when the clock doesn’t work. Hope you get sorted.

[LiliyaFitbit]

Welcome to the Fitbit Community, @NannyKaz.

Thank you for joining the thread and sharing your experience. I am glad to hear that our Support team took care of your case and you were sent a replacement. I appreciate your feedback and efforts to help other users. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Ric4]

I did resolve my issue by unpairing

and then adding it back.

Thanks for your help.

[LiliyaFitbit]

Thank you for your reply, @Ric4.

I am glad to hear the issue is resolved. Thank you for sharing your solution as it might be helpful to other users experiencing the same issue. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!