04-24-2021 15:27 - last edited on 04-25-2021 11:51 by LiliyaFitbit
04-24-2021 15:27 - last edited on 04-25-2021 11:51 by LiliyaFitbit
Around a month ago my inspire hr started showing a few line of pixels that were blank, so the time appeared fractured. This has progressively worsened. Every hour or so two or three lines will also go blank. This happens in a pattern, working line, dead line, working line, dead line. Over the the last two days I’ve noticed the pixels have been disappearing from the top again, making the top quarter of the watch blank. I’ve had this watch for under two years and don’t wear it during activities I think will damage it (like swimming), because I like to take care of my things so they last. I’ve tried resetting the watch multiple times to no avail, what do I do?
Moderator edit: subject for clarity
04-25-2021 11:51
04-25-2021 11:51
Welcome to the Fitbit Community, @Alexswatch.
Thanks for the details shared in your post and for already trying to resolve the issue by doing a restart. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.