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Inspire HR has stopped displaying/detecting heart rate

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‎05-16-2020 23:51 - last edited on ‎05-20-2020 10:41 by Fitbit Moderator

‎05-16-2020 23:51 - last edited on ‎05-20-2020 10:41 by Fitbit Moderator

Today and yesterday the heart rate has stopped displaying and recording, I just get "- - bpm" and the heart symbol is greyed out. I have tried restarting to no avail.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-20-2020 10:47

‎05-20-2020 10:47

@karynkamm Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not reading your heart rate and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-20-2020 20:26

In response to AlvaroFitbit

‎05-20-2020 20:26

Hi, thank-you for your suggestions, the HR is now working 🙂

 

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‎06-01-2020 11:49

In response to ceebee64

‎06-01-2020 11:49

@ceebee64 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Really happy to hear that the previous suggestions helped you resolved your issue with your heart rate sensor and thank you for taking the time to share your experience as it may encourage other users to try them too and possible resolved their issue.

 

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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