Inspire HR has stopped monitoring HR

[DoctorH]

Hi, I hope you can help. I have been an Inspire HR user for a couple of years. Today it has suddenly stopped monitoring heart rate. I have tried restarting my device and also checked the app is set yo HR 'On'. There is no green light flashing. Is this broken? Help - I love my Fitbit! - I'm lost without it.

[LiliyaFitbit]

It’s good to see you in the community, @DoctorH.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming our complete troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device?

Hope this helps. 

[DoctorH]

No, nothing on there has helped. I guess my HR monitor LED has finally stopped working. (There's no flashing green light.)  I will need to contact support I reckon.

[LiliyaFitbit]

Thank you for your reply, @DoctorH.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[DoctorH]

I was going to contact Support for help but in the end decided that it was probably about time to upgrade my Fitbit. It was past its 2 year warranty period anyway and actually the third pebble in the series as the button wore out on the others and they stopped working. I figured an LED repair (which I'm pretty certain it needed) would be costly and even then it might not last too much longer (from previous experience.) I am currently installing and updating my new Inspire 2, which arrived today.

Does Fitbit have a recycling facility for returning damaged but repairable devices, which could then be sold on for charity - or something like that?

[LiliyaFitbit]

Thank you for your reply, @DoctorH.

I appreciate the update and thank you for sharing your concern. I hope you continue enjoying the Fitbit experience and working on your goals. You can find more information about your new tracker in How do I get started with Fitbit Inspire 2? Regarding your concern, I suggest recycling your device at a local electronics recycling facility. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!