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Inspire HR has vertical lines on display

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‎08-13-2020 09:17 - last edited on ‎08-16-2020 18:00 by Fitbit Moderator

‎08-13-2020 09:17 - last edited on ‎08-16-2020 18:00 by Fitbit Moderator

I’ve had this Inspire HR For about a year. I don’t shower with it or swim with it on my wrist.

 

It began to display black vertical lines in the display about two weeks ago. I changed the clock face, but it made no difference. For the last two days, there is no display on the face, just a black screen. 

In addition, the Bluetooth disconnects to both my iPhone and iPad. 

Help? Or is it dead?

 

Moderator Edit: Clarified subject

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‎08-16-2020 17:59

‎08-16-2020 17:59

Hi @MNKristy, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix the difficulties that you are experiencing with your Inspire HR, I recommend you to try our restart process and let me know if the issue persists.

 

I'll be here if further assistance is needed. 

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